More than 3 days prior to reserved checkin: Full refund, minus any credit card processing fees (our card processing provider, Stripe, charges us a non-refundable 3.7% on all bookings, which we usually absorb; PayPal charges us 4.99% for international transactions) and minus a $20 NZD administration charge.
Within 72 hours of checkin time: Your payment will be retained for cancellations made within 72 hours of your booked arrival time.
We ask that you please cancel as soon as possible to allow us to re-open the dates in our calendar.
Please note that refunding back onto the original payment card does not usually incur any additional ‘Stripe’ credit card processing fees, but refunding onto a different card will incur additional ‘Stripe’ charges. We are unable to refund into non-NZ bank accounts.
Policy last updated: 15 September 2025
