1. We collect personal information about you when you provide it to us, including through our website, when you contact us by telephone or email, when you make or manage a booking, or when you stay at Fiordland Eco-Retreat. We may also receive personal information about you from third parties involved in your booking, such as online travel agencies and booking platforms.
2. We collect personal information where reasonably necessary to communicate with you, process and manage bookings, provide accommodation and related services, process payments, provide customer support, and meet our legal and business obligations.
3. We may use your personal information to:
- Verify your identity where reasonably necessary.
- Respond to enquiries and communicate with you.
- Provide accommodation and related services and products to you.
- Process and manage your booking.
- Send booking confirmations, pre-arrival information and other service-related communications.
- Process or facilitate payments.
- Improve our website, services and guest experience.
- Send marketing communications where permitted by law.
- Respond to communications, requests or complaints.
- Conduct research and statistical analysis, generally using aggregated or anonymised information.
- Protect our business, guests, property and systems from fraud, misuse or security threats.
- Comply with our legal and regulatory obligations.
4. We may disclose your personal information to:
- Service providers who help us operate our business, website, booking systems or payment services.
- Preno, our booking and property management system.
- Stripe and/or Windcave, where they process payments on our behalf.
- Online travel agencies and booking platforms through which you make a reservation, including Airbnb, Booking.com, Vrbo and Expedia.
- Professional advisers where reasonably necessary.
- Government agencies, regulators or law enforcement agencies where we are required or authorised by law.
- Other persons where disclosure is otherwise permitted by law.
We do not sell your personal information.
5. Overseas processing and disclosure
Some of the service providers we use may be based outside New Zealand or may process personal information outside New Zealand. This may include booking, payment, website, analytics and other technology providers.
Where personal information is disclosed to an overseas organisation, we take reasonable steps to ensure that the disclosure is permitted under the Privacy Act 2020.
6. Security of your information
We take reasonable steps to protect personal information from loss, unauthorised access, disclosure, alteration or misuse.
Personal information may be stored electronically by us and by service providers that support our business. Access to information held by us is restricted to people who reasonably need it for business purposes.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
7. Website analytics, cookies and advertising
We use Google Analytics 4 to help us understand how visitors use our website and to improve its content, performance and user experience.
Google Analytics may collect information such as pages visited, approximate location, device and browser information, and interactions with our website. Google Analytics uses cookies and similar technologies for these purposes.
We may also use advertising and marketing technologies provided by third parties, including Google Ads and Meta (including Meta Pixel), to measure advertising effectiveness, understand website interactions and support relevant advertising.
Where required, non-essential cookies and tracking technologies will only be activated in accordance with your cookie preferences through our website’s cookie consent mechanism.
You can also control or delete cookies through your browser settings, although disabling certain cookies may affect website functionality.
Further information about how Google handles information is available in Google’s Privacy Policy
Our website is operated using WordPress and may use third-party plugins and services to provide functions such as forms, security, spam prevention, analytics and website performance.
8. Cookie consent
Our website uses a cookie consent mechanism that allows you to manage your preferences for non-essential cookies and similar tracking technologies.
Some cookies are necessary for the website to function and may remain active when you use the website. Other cookies may be used for analytics, advertising, marketing or other purposes and will be handled in accordance with your selected preferences and applicable requirements.
9. Information submitted online
While we take reasonable steps to maintain secure website and internet connections, no method of electronic transmission can be guaranteed to be completely secure. You provide personal information electronically at your own risk.
10. Retention of personal information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining appropriate business and financial records, resolving disputes and complying with legal and regulatory obligations.
When personal information is no longer required, we take reasonable steps to securely delete or destroy it, or otherwise ensure that it is no longer identifiable.
11. Your privacy rights
Under the Privacy Act 2020, you have the right to request access to personal information we hold about you and to request correction of information that you believe is inaccurate.
You may also ask us about how your personal information is being used or disclosed.
We may need to verify your identity before providing access to personal information or making changes.
If you are not satisfied with how we have handled your personal information, you can raise your concern with us first. You may also make a complaint to the Office of the Privacy Commissioner.
12. Marketing
We may use personal information to provide information about our accommodation, services, offers or other relevant communications where permitted by law.
We will provide an appropriate means of opting out of marketing communications where required.
Service-related communications, such as booking confirmations and information necessary for your stay, are not marketing communications.
13. Links to other websites
Our website may contain links to third-party websites, including booking platforms, activity providers and other websites.
Those websites operate under their own privacy policies. We are not responsible for the privacy practices or content of third-party websites, and we recommend reviewing their privacy policies before providing personal information to them.
14. Contact us
If you have any questions about this Privacy Policy, want to access or correct your personal information, or have a privacy concern, please contact us at:
Fiordland Eco-Retreat, Te Anau, New Zealand
Email: info@fiordlandecoretreat.com
We may update this Privacy Policy from time to time to reflect changes to our business, technology, service providers or legal requirements. The latest version will be published on our website.
Policy updated: 8 August 2026
