More than 14 days prior to reserved check-in: A full refund, minus any credit card processing fees* and a NZD $25 administration fee.
If you did not pay by card (and so no card transaction fees were paid on your behalf), just the administration fee will be payable.
We are unable to refund into non-NZ bank accounts.
Within 14 days of reserved check-in time: For cancellations made within 14 days of your booked arrival (including the 14th day prior), your payment will be retained and no refund will be issued.
No-shows are non-refundable.
We are a small, family-owned business, and cancellations truly do impact us. We request that you please cancel with as much notice as possible.
* We usually absorb all credit card processing costs (currently just over 3% extra for every transaction). In the event of a guest-initiated cancellation, we are unable to refund this processing fee.
Policy last updated: 5 February 2026
