Booking Information

Yes, we usually have a 2-night minimum stay, but require a 3-night minimum stay over the 4-weeks from mid-December until mid-January. If our booking calendar shows shorter availability gaps, these should be bookable via our booking system.

A 20% upfront payment secures your dates and any third-party activity bookings, with the remainder payable two weeks before arrival. This is automated to come off your original payment card, but we’ll send a reminder email to you two days prior to this second transaction occurring.

Although we get charged an ~3% surcharge for all card payments, we choose to absorb these costs ourselves. Please note that, should you choose to cancel your stay, this surcharge cannot be refunded to you.

Yes, we use Windcave, a highly reputable New Zealand company as our payment processing partner.

Our cancellation policy can be viewed here.

Check-in is from 4pm and check-out is by 10am on the day of arrival. We cannot guarantee that we can accommodate an early check-in or late check-out, but please do ask if this is important to your schedule.

Visa, Mastercard and AMEX.

Yes, absolutely! Please contact us and we will process a manual booking for you, and send an invoice for payment.

Yes, please contact us and we will process a manual booking for you. Please note that you will be responsible for paying any international transaction fees.

We intend to install a complimentary EV charger for our Eco-Villa guests, but this is not yet in place.

Yes. As Fiordland locals, we’re happy to help you plan your itinerary and arrange selected experiences with trusted local operators.

We can recommend activities that suit your interests, fitness level, available time and travel style. Experience costs can be added to your accommodation booking, making it simple to organise your Fiordland stay in one place.

Package prices shown on our website are indicative and subject to availability.

Many experiences are operated by third-party providers, and pricing may change depending on the operator, season, availability and your chosen travel dates.

Accommodation-inclusive package pricing is based on our lowest available accommodation rate during the operating period of the selected experience. We will provide a personalised quotation based on your preferred dates and itinerary

No. We include any applicable third-party booking or administration fees in your quoted package price, so there are no unexpected booking charges when arranging your experiences through Fiordland Eco-Retreat.

Your accommodation component is subject to our standard cancellation policy.

Where a package includes third-party experiences, those activities may have different cancellation policies and deadlines set by the individual operator. We will advise you of any applicable third-party terms before your booking is confirmed.

We strongly recommend comprehensive travel insurance for all guests booking experiences or packages.

This may provide cover for unforeseen circumstances such as illness, travel disruption, weather-related changes or cancellation costs associated with third-party activities.

Cancellation policy

Booking Terms & Conditions